Workmanship Guarantee

Appliance Repair – 14 Day Limited Workmanship Guarantee

This Addendum is incorporated by reference into the Appliance Repair Service Agreement & Terms of Service and forms an inseparable part of that agreement.

This Addendum applies only to appliance repair services described in this Agreement and does not apply to dryer vent cleaning or any other service provided by the Company.

Iowa Repair Center LLC, including Iowa Appliance Repair, Pure Air Dryer Vent Cleaners, Surge Appliance Repair and Dryer Vent Cleaning, Surge Dryer Vent Cleaning, and SURGE, and any affiliated entities, subsidiaries, divisions, trade names, and DBAs associated with those brands, collectively referred to in this Addendum as the “Company,” provides a 14-Day Limited Workmanship Guarantee on the part installed by the Company and the labor involved in installing that part correctly.

The Company guarantees the part and the installation of that part — not the Customer’s reported symptom. Workmanship does not include diagnostic accuracy, confirmation of root cause, or assurance that the installed part will resolve all symptoms, and the persistence of a symptom does not constitute a failure of workmanship.

If the part installed by the Company is found to be defective, or if there is an issue directly caused by the installation of that part within 14 days of the service date, the Company will return and correct that specific issue at no additional labor charge.

Defective parts will be replaced under the manufacturer’s warranty whenever possible. If the part is not covered by warranty or is non-returnable, the Customer is responsible for the cost of the replacement part at standard retail pricing.

If the appliance continues to have the same symptom (such as noise, cooling issues, heating issues, vibration, leaking, etc.) but the cause is different, or if any other component fails, this is considered a new and separate repair. Standard diagnostic, labor, and parts charges will apply. Mechanical appliances often contain multiple worn or failing components, and replacing one component does not guarantee that all symptoms will be resolved or that the appliance will return to “like-new” condition.

Certain repairs may be excluded from this Guarantee when noted in writing at the time of service, such as customer-requested work performed against technician recommendations or repairs for which the customer signs a No-Guarantee Waiver.

This Guarantee does not apply to repairs performed under manufacturer warranty or third-party protection plans, which are governed by their own terms and require all follow-up requests to be submitted to the warranty provider. It also does not apply to unrelated, new, or undiagnosable issues; failures occurring after the original repair; or damage caused by misuse, neglect, improper installation by others, or failure to follow manufacturer recommendations.

All labor charges, diagnostic fees, and services are final. Refunds are not offered.

By accepting service, the Customer acknowledges and agrees to this 14-Day Limited Workmanship Guarantee and understands the inherent limitations of diagnosing and repairing complex mechanical appliances.